Privacy Policy
Last updated: October 5, 2026
This policy explains what information Madd Cozy (“we,” “us”) collects when you visit or shop at our website, how we use it, and the choices you have.
Information we collect
- Order information: when you place an order, we collect your name, email, phone number (if provided), shipping and billing addresses, and the items you purchase. Payment card details are entered directly with our payment processor; we do not store your full card number.
- Account information: if you create an account, we store your login details, saved addresses and order history.
- Messages: when you use our contact form, we collect your name, email, phone number (if provided) and message.
- How you found us: when you submit our contact form, we also record information about how you reached our site, such as the referring website, the page you landed on, advertising click identifiers and campaign tags (UTM parameters). This helps us understand which marketing works.
- Reviews: if you leave a product review, we publish your name and review, and keep your email private.
- Device and usage information: like most websites, we automatically receive information such as your IP address, browser type and pages visited.
Cookies and similar technologies
We use cookies and browser storage to keep items in your cart, keep you signed in, remember how you arrived at our site, protect against spam and fraud, and understand how the site is used. We may also use analytics and advertising tools (such as Google) that set their own cookies to measure site traffic and ad performance. You can block or delete cookies in your browser settings, though some features, like the cart, may not work without them.
How we use your information
- To process, ship and support your orders, including returns and exchanges
- To respond to your messages
- To send order confirmations, shipping updates and other service emails
- To send marketing emails, only if you have opted in; you can unsubscribe at any time
- To prevent fraud and spam and keep the site secure
- To understand and improve our website, products and marketing
How we share information
We do not sell your personal information. We share it only with service providers who help us run the store, such as payment processors, shipping carriers, order fulfillment partners, email delivery services, website hosting, and analytics and advertising providers, and only as needed for them to do that work. We may also disclose information if required by law or to protect our rights.
Links to Amazon and other sites
Some product pages link to our listings on Amazon. As an Amazon Associate we earn from qualifying purchases. Once you leave our site, the other site’s privacy policy applies.
How long we keep information
We keep order records as long as needed for accounting, tax and legal purposes, and other information only as long as it is useful for the purposes above.
Your choices and rights
You can review and update your account information at any time from My Account. You may also ask us to access, correct or delete your personal information, or to stop marketing emails, by contacting us. Depending on where you live, you may have additional rights under state privacy laws, and we will honor requests as required by law.
Security
We use reasonable safeguards to protect your information, including encrypted (HTTPS) connections. No method of transmission or storage is completely secure, but we work to protect your data.
Children
Our site is not directed to children under 13, and we do not knowingly collect personal information from them.
Changes to this policy
We may update this policy from time to time. The “last updated” date above shows when it last changed.
Contact us
Questions about this policy or your information? Contact us.